Refund Policy

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We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with seal intact, and in its original packaging. You'll also need the receipt or proof of purchase.

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To start a return, you can contact us at services@tattanns.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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Damages and issues

Please inspect your order when you get it and let us know immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

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Exceptions (non-returnable items)

Certain types of items cannot be returned, like perishable goods such as foods or drinks. We also do not accept returns for herbal supplements such as bitters, dietary tea, etc. Please don't hesitate to contact us if you have questions or concerns about your item.

Unfortunately, we cannot accept returns on sale items or gift cards.

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Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refunds

​We'll let you know once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method. Please remember that your bank or credit card company may take some time to process and post the refund.

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